Contact & Support

How to reach the Lonesyte team.

Version
1.0
Effective
Last updated

This wording is provided for transparency and remains subject to final legal review. Where it differs from rights you have under applicable law, the law prevails.

We are here to help with accounts, payments, safety and privacy.

  1. 1.Signed-in help

    The fastest route is the Support page in your dashboard. Messages there go to the Lonesyte Support team and keep a record in your inbox.

  2. 2.Email

    • General and account support: support@lonesyte.com
    • Privacy requests: privacy@lonesyte.com

  3. 3.Safety concerns

    Use the Report action on the person, listing or message concerned. If anyone is in immediate danger, contact local emergency services first.

  4. 4.Response times

    We aim to reply within two business days. Reports about safety are prioritised.